Requirements

• Proven experience in a similar role, providing support for Windows, Microsoft Office 365, and Azure.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work effectively both independently and as part of a team.
• Knowledge of IT security practices and data protection.
• Familiarity with ticketing systems and support tools.
• Microsoft certifications (e.g., MCSA, MCSE) are highly desirable.
• Must be available to work in shifts, including evenings, weekends, or holidays, if required..

Responsibilities

• Provide Tier 1 support for Windows operating systems, Microsoft Office 365, and Azure.
• Respond to and resolve customer inquiries and issues via phone, email, or ticketing system in a timely and professional manner.
• Troubleshoot and diagnose problems, implementing solutions to resolve issues.
• Escalate complex issues to higher-level support when necessary.
• Collaborate with other team members and departments to ensure customer satisfaction.
• Maintain a high level of product knowledge and stay up-to-date with the latest updates and features.
• Create and maintain documentation for troubleshooting procedures and FAQs.
• Perform routine maintenance tasks and software updates as needed.
• Ensure security best practices are adhered to in managing user accounts and data access.
• - Provide training and guidance to users on how to utilize Microsoft products effectively..

Benefits

• Competitive salary and performance incentives Comprehensive health, dental, and vision insurance Retirement savings plan with company match Generous vacation and paid time off Continuous learning and development opportunities A supportive and collaborative work environment.

Skills